Let's face it, negative reviews directly impact your annual sales. In a recent survey, more than 94% of consumers have avoided a business based on a negative review. Also, only 13% of consumers said they'd use a business with a 1-2 star rating. It's our goal to remove and suppress any negative reviews that might be scaring away potential customers. If you have a rating between 1 and 3.5 stars, your potential customers will run to your 5-star competitors.
More then 91% of consumers say that positive reviews make them more likely to use a business. It's our goal to increase the amount of positive reviews you have so that potential customers trust your business more. We'll use our tools and indepth knowledge to do whatever necessary to increase your positive review count. Remember, the average person spends 13 minutes reading reviews - having negative reviews scare away potential customers.
Simply put, having an average rating between 4 and 5 stars will result in potential customer trust, resulting in more calls and more sales. We always ask our clients to think like a potential customer. If you were to type in "business near me" and you were presented with so many 4 and 5 star options, why would you call the 1-3 star companies? You wouldn't, in fact not many do. Having an online rating between 4-5 stars, will result in more sales.
It's simple... We're the single most effective bit of marketing you can do for your company and here's why.. You could spend ($X) amount of dollars on advertising, but guess what? More than 80% of consumers only call 4-5 star companies (many surveys support this statement). Why even advertise if you have one, two or even three star reviews? These consumers that at one point had interest in your product or services, don't bother calling or coming in and run to your competitors due to the negative reviews they read. This means, a huge percentage of your online advertising is simply being wasted. Having positive reviews will ensure that you get the most out of your advertising. Without positive reviews and positive content online, your marketing efforts are pointless.
Let's get you back to a positive star rating
Our approach is simple; decrease your negative reviews, increase your positive reviews, and get you back to a positive star rating. The goal of our company is to get every one of our clients back to that 4-5 star rating. When consumers are provided with numerous 4 and 5-star options, you must be at the same level or better when compared to your competition. We always tell our clients to think like a potential customer… Would you call a company with so many negative reviews and a bad rating? No. Here's our approach to fixing the problem.
Decrease Your Negative Reviews
Let us delete and bury your negative reviews! When people have an interest in your product or service, the first thing these consumers do is look you up online. If you have bad reviews or a negative average rating, that will scare away big-spending customers. When it comes to reviews, if your siting anywhere between 0 and 3.5 stars, you could easily be losing five, six figures or more in lost sales annually and not even know it. We use a wide variety of methods to decrease and suppress your negative review count from the eyes of potential customers.
Increase Your Positive Reviews
With the importance of online reviews, it' important that your company has a good online reputation. Customers are now connected like never before through online review sites. Making sure you increase your positive reviews is the goal of our company. We'll dispute, appeal, mediate and respond to online reviewers. We'll implement our email/sms platforms to generate more positive reviews, while simultaneously providing you with our review funnel. We also have a few tips and tricks up our sleeve to get more positive reviews on your page. The end result here is that we stop at nothing to get you back to 4-5 stars.
Provide you with the necessary tools to maintain that status:
If you take advantage of our review monitoring software, our collect reviews tab (within the dashboard), or take advantage of our full-service review management service – these methods will ensure that you maintain a positive status moving forward. Most business owners don't have the time to maintain their online reviews or worse, outsource this job to someone in the office that has no idea what they might be doing. For less than the cost of what you would pay an employee, having our experienced team on your side when combined with our tools is an important and constant part of customer acquisition.
Our company can take care of everything review related so that you and your staff can focus on whats most important, your business.
Manage & monitor your reviews from one place
Let's put an END to your online review problem today!